Last updated: 21 July 2026
Who We Are
This Privacy Policy explains how DiviFresh Yoghurt and more collects, uses, protects and manages personal information when you visit our website, contact us or place an order.
Our website address is divifresh.com.
You may contact us through:
Email: info@divifresh.com
Telephone/WhatsApp: 059 909 7140
Kaneshie branch: Opposite Cocoa Clinic, Kaneshie, Accra
Dansoman branch: Carl Reindolf Street, La Bellezza Studio, Dansoman, Accra
For the purposes of this policy, DiviFresh Yoghurt and more is responsible for the personal information it collects and uses.
Information We May Collect
Depending on how you interact with us, we may receive:
- Your name
- Telephone number
- Email address
- Products and quantities requested
- Preferred order or delivery date
- Information relating to personal, family, office, bulk or event orders
- Messages or enquiries you send to us
- Information you voluntarily provide through WhatsApp, telephone, email or social media
Our website may also receive basic technical information such as your IP address, browser type, device information and website access logs through WordPress, our hosting provider and essential website-security systems.
WhatsApp Contact Form
The Contact page allows you to enter your name, phone number, email address, request type and message.
When you click Continue to WhatsApp, the website prepares the information as a WhatsApp message and opens WhatsApp. The message is not sent until you review it and press Send inside WhatsApp.
The DiviFresh website does not independently store the completed form in its WordPress database. Once you continue to WhatsApp, your interaction is also subject to WhatsApp’s own privacy terms.
How We Use Your Information
We may use the information you provide to:
- Respond to questions and enquiries
- Process and manage product orders
- Prepare bulk, corporate and event-order pricing
- Arrange pickup or delivery
- Communicate about an existing order
- Provide customer support
- Improve our products and customer service
- Maintain website and account security
- Meet accounting, legal or regulatory requirements
- Send promotional information only where permission has been provided
We will not use personal information for an unrelated purpose without providing appropriate information or obtaining permission where required.
How We Share Information
We do not sell personal information.
Information may be shared only where reasonably necessary with:
- WhatsApp or Meta when you contact us through WhatsApp
- Hostinger, which provides website hosting and business-email services
- Google when you use the embedded maps or location links
- Instagram, TikTok or Facebook when you follow the website’s social-media links
- Delivery providers assisting with an order
- Professional advisers or service providers supporting the business
- Government, regulatory or law-enforcement authorities where disclosure is legally required
Third-party websites and platforms operate under their own privacy policies. This Privacy Policy applies only to DiviFresh’s website and handling of personal information.
Cookies and Technical Information
The website may use cookies that are necessary for WordPress administration, security, performance and basic website operation. Cookies are small files placed on a device to remember information or support website functions. Third-party content, such as Google Maps, may also use its own technical tools or cookies.
We currently do not intentionally use personal information for automated decision-making. If analytics, advertising or additional tracking tools are introduced, this Privacy Policy should be updated.
How Long We Keep Information
We retain personal information only for as long as it is reasonably necessary to:
- Complete and support an order
- Respond to an enquiry
- Maintain appropriate business and accounting records
- Resolve complaints or disputes
- Meet legal or regulatory obligations
Messages stored within WhatsApp, email or social-media accounts may remain until they are deleted in accordance with the business’s record-management practices and the relevant platform’s settings.
Security
We take reasonable administrative and technical steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or internet transmission can be guaranteed to be completely secure. Customers should avoid sending sensitive financial information, passwords or identification documents through the website’s message form.
Your Privacy Rights
Under Ghana’s Data Protection Act, 2012 (Act 843), individuals have rights relating to their personal information. These include the right to be informed, request access, object to certain processing, request correction or deletion, and object to direct marketing.
To exercise a privacy right, contact:
Please provide enough information for us to identify the relevant communication or record. We may need to confirm your identity before acting on a request.
You may also contact Ghana’s Data Protection Commission if you believe your personal information has been handled improperly. The Commission is responsible for enforcing Ghana’s data-protection laws.
Children’s Information
Our website and products are intended for general customers and families. We do not knowingly request personal information directly from children without the involvement or permission of a parent or guardian.
External Links
Our website contains links to WhatsApp, Google Maps, Instagram, TikTok and Facebook. DiviFresh does not control how these external platforms collect or use information. Customers should review the privacy policies of those services before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology or legal obligations change.
The latest version will be published on this page with an updated date.
Contact Us
For questions, requests or concerns concerning this Privacy Policy, contact:
DiviFresh Yoghurt and more
Email: info@divifresh.com
Telephone/WhatsApp: 059 909 7140
Location: Kaneshie and Dansoman, Accra, Ghana